Data recovery
Any action at all (data recovery software) on a faulty hard drive overwrites data that could still be recovered.
Call on a licensed and certified specialist.
1. Contact us
An initial discussion is necessary to understand your situation and your needs.
2. Drop-off or freight shipment of equipment
The equipment can be dropped off directly at our workshop, or sent by freight from the islands.
3. Equipment reception
We receive your equipment at our workshop to begin the diagnosis.
4. Diagnosis
We will contact you with the result of the diagnosis, so that you can confirm whether or not to start the data recovery. If you do not wish to continue, you simply pay for the diagnosis and your equipment is returned to you.
5. Data recovery
If you wish to proceed with the recovery, a 50% deposit is payable when you place the order, and the balance on delivery of the work. We then keep you informed of progress and results throughout.
If the equipment is beyond repair, a computer or anything else, and you need it quickly, we will offer you replacement solutions.
6. Return of equipment and data
When your data is handed over in person, you pay the remaining 50% and your equipment is made available to you. Equipment is collected either at our workshop, or by freight if you used that service.
Data entrusted to OaOa Informatique is handled in strict confidence.
Only the data needed for the recovery or the investigation is accessed during the work. Media, disk images and working copies are not passed on to third parties, and access to them is limited to the technical needs of the case.
A copy of the data may be kept for as long as the work and the return of the recovered files require. Unless the client asks otherwise, or an investigation requires it, working copies and recovered data are kept for 15 days after they are returned, so that you can check they are complete. After that period they are deleted from our working media.
For sensitive, professional or legal cases, retention and deletion arrangements can be agreed specifically with the client.
Yes, this is one of the cases we handle: accidental deletion, an emptied recycle bin, an accidental format.
Stop using the media immediately: every new write reduces the chances of recovery. Do not use recovery software, it overwrites data that could still be recovered. Switch off and call us.
Recovered data is returned to you on media that you supply: a USB drive or an external hard drive.
If a part has to be replaced during the work, a hard drive for example, we can supply it and, above all, we take care of fitting it and of putting your data back in place.
Yes. We work on media affected by water damage, fire, lightning or a power surge: hard drives, servers, memory cards and CCTV recordings, including where the material is needed for court proceedings.
Switch everything off and do not touch anything, to avoid damaging your equipment and losing your data for good. Call us and tell us your situation.
Yes. A phone that is broken, has fallen in water or no longer turns on: we look to recover whatever is still there, photos, videos, messages, contacts and histories.
What can be recovered depends on the state of the device, its system version and the data still available. Do not try to switch it back on, and call us.
Digital investigation
- Will my case be kept confidential?
- My data was deleted after a hack, can you help?
- Can you analyse a mobile phone?
- Can I ask for a forensic analysis as part of my divorce?
- Can a forensic investigation be used in court proceedings?
- How long does an investigation take?
- How much does a forensic investigation cost?
- What is digital investigation (forensics)?
External hard drive
- Is my external hard drive formatted on a Mac readable on a PC?
- My external drive is no longer recognised: is it the enclosure or the drive?
- Can I take the drive out of its enclosure to test it?
- Is an external drive encrypted by its maker recoverable?
- The power supply of my external drive has stopped working, is that serious?
